BEI Blog

BEI has been serving the Ohio area since 1991, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Does Miscommunication Increase with a Remote Workforce?

Does Miscommunication Increase with a Remote Workforce?

The rise of the remote worker was happening long before the Novel Coronavirus outbreak made it necessary. People in all manners of positions were working remotely, and succeeding in doing so. Many organizations that have embraced the remote worker have seen noteworthy rises in productivity. In fact, many organizations have seen a lot of success using predominantly remote workers. 

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Strengthening Communications for the New Year

Strengthening Communications for the New Year

A quick Google search for “the most important thing for a company to be successful” kicks back a huge number of results - with answers ranging from “effective team management” to “sales skills” to “good decision making” to “strong relationships.” What do the vast majority of these answers have in common? They all rely on effective communications skills. Considering this, it seems prudent to encourage the kind of communication that nurtures success.

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VoIP Has More Features Than You Thought

VoIP Has More Features Than You Thought

Many small businesses are making the switch to Voice over Internet Protocol (VoIP). VoIP is able to provide many advantages over traditional landlines. Today, we will discuss features that even if you’ve already made the switch, you might not be taking advantage of. 

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Seven great Business Communications Options

Seven great Business Communications Options

Every business has to have some form of communication so they can interact with their customers and support the transactions that they make. Today, we’ll take a look at several communications options that the modern business has to improve its organizational communications.

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The Biggest Problem with VoIP and How It Isn’t a Deal-Breaker

The Biggest Problem with VoIP and How It Isn’t a Deal-Breaker

VoIP, like most other business-grade technologies, was developed to give businesses (and other organizations) a chance to utilize the technology they spend so much money on for more than just for productivity. That’s not to say that VoIP platforms don’t have disadvantages, but the major disadvantages of VoIP are generally tied to the availability of a reliably strong bandwidth connection.

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Messaging is an Important Communications Tool for SMBs

Messaging is an Important Communications Tool for SMBs

Any business that wants to have sustained success needs to have a strong communications strategy. Typically, businesses used a telephone service from the telephone company, an email server they hosted themselves, and their official company letterhead that they’d use for all their formal correspondence.

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Smartphones Are at the Center of the Internet of Things

Smartphones Are at the Center of the Internet of Things

The Internet of Things can be used to create a lot of opportunity for your organization, but there are considerable risks that your business can’t forget about, no matter how tempting it is to take advantage of them. Even though security remains a prime concern for businesses, it’s clear that the Internet of Things isn’t going anywhere. Therefore, you might as well embrace it, or at least prepare for it.

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Depending on Your Situation, VoIP May or May Not Make Sense

Depending on Your Situation, VoIP May or May Not Make Sense

Voice over Internet Protocol can be a mighty attractive piece to any organization’s communications strategy. Any solution that eliminates huge upfront costs and allows an organization to scale their solution to fit the needs of their business is one that is truly beneficial. Today, we take a look at the pros and cons of instituting a VoIP solution and how it can put your organization in a good position.


What is VoIP?
Before we get started listing the pros and cons, we should explain what exactly VoIP is. Voice over Internet Protocol uses your organization’s existing Internet connection to make and receive phone calls. Besides phone calls, it also gives organizational access to other features like voicemail, call waiting, call forwarding, and instant messaging.

The Pros of VoIP
If your business still uses landlines from a telephone service provider, VoIP can go a long way toward reducing your monthly costs, while providing a system that is reliable enough for business. The biggest benefit that a VoIP system can provide is the cost savings. Some VoIP systems are less feature-rich than others, but if you get one that has all the bells and whistles, you can make and receive calls from anywhere using multiple phones. Another potential benefit is that often times a VoIP system is at the center of a unified communications system. With the right solution, you can integrate conferencing, instant messaging, email, and your VoIP business phone system into a superior support and communications platform. Some VoIP platforms also provide users with video chat and file sharing, making it simpler than ever to collaborate.

As stated above an additional benefit of a VoIP telephony system is that it can be used from multiple phones. Not only can you use a VoIP solution from a headphone and mic hooked into your computer, you can also get phone handsets that hook up to a computer providing a more traditional experience to callers. Many VoIP solutions have dedicated applications that can be downloaded from the various app stores and run on a mobile device. A quick setup can provide you with a mobile work phone.

The Cons of VoIP
It may be hard to consider any cons to VoIP when you look at the cost difference between the two, but there are some troubling aspects of your average VoIP system. One is security. Some organizations simply don’t trust other organizations with their data. If yours is one of these, you would have to buy the PBX server that would run your phone system. These PBX servers can be very expensive to buy and cost a lot more to properly set up. With cloud-hosted platforms, however, all of this cost is mitigated.

Another qualification some VoIP users have struggled with is call clarity. The way VoIP works, Turing voice files into data packets and sending them over the Internet can produce some lackluster audio results. Some produce choppy communications, while others will lag. This is largely because when data packets are sent sometimes they aren’t sent (or received) in the right order. This is a normal problem in data transmission, but when you are listening to a choppy voice on the other end of the phone, it doesn’t matter what the reasons are.

Additionally, if your organization doesn’t have the proper bandwidth to effectively run a VoIP solution, you may have problems with your sound. If this is the case, the business looking to implement the VoIP product will likely have to upgrade their organizational bandwidth in order to have a reliable voice over IP system. Lastly, emergency services can be elusive with a VoIP solution. Since the location of the caller can’t always be determined with VoIP, a call to 911 will sometimes give you a dispatcher multiple jurisdictions away.

Implementing a VoIP system can make loads of sense for any growing or established small and medium-sized business. Are you thinking about it switching? If so, contact the expert consultants at BEI and we can set you up with several VoIP options that you can then customize to meet the needs of your business. Call us today at (844) BIZ-EDGE for more information.

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News & Updates

BEI is proud to announce the launch of our new website at www.biz-edge.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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4700 Rockside Road Ste 625
Independence, Ohio 44131